Account: your personal registration via an Optin on websites and/or apps with which you access the Service.
Devices: the devices, such as PCs, smartphones or tablets, with which access can be obtained to the Service.
Content: information (including audio-visual material such as trailers and photo’s) that Electronic Family makes available as part of the Service.
Service: the complete package of services that Electronic Family offers to you. For example, websites and/or apps, personalized newsletters, the Account, but also the events and the services provided at events. For example, the option of paying cashless at an event for food and/or beverages using an app. A service can also extend in the future for other new services.
Personal data: any data whereby Electronic Family can directly or indirectly trace or distinguish you. For example, a name, e-mail address or an IP address.
Advertising Network: An RTB/Programmatic Network (also called Real Time Bidding Network) offers advertisers the opportunity to purchase advertising space through an auction. To optimise advertising, advertisers and RTB networks place cookies. By means of these cookies, you are tracked and targeted to visit other sites that are connected to the same network.
Processing (Process, Processed): All use of your Personal Data such as storing, modifying, forwarding or (partially) deleting these data. For example, Electronic Family processes Personal Data because you use Electronic Family websites and/or apps.
2. Persons younger than 16 years
3. Which of your Personal Data are Processed by Electronic Family?
Date of birth;
Preferences such as artist preference, music preference, and geo-location only after explicit permission in an Optin of Electronic Family.
4. How does Electronic Family obtain your Personal Data?
Electronic Family obtains your Personal Data in the following ways:
Directly from you:
For example, if you sign up for a special campaign, newsletter or promotion run by Electronic Family, if you send an e-mail or otherwise contact Electronic Family (for example with questions about the use of the Services).
As a result of using the Service:
By means of your registration, you have access to the Service. In addition, Electronic Family can also offer the Service to persons without a registration. If you give permission for this, Electronic Family can read and store the unique characteristics of the device that has been used in the context of the Service. Based on the Electronic Family Account and/or the unique features of the Device which you use to access the Service, Electronic Family can keep track of your use of the Service, including the Content that is watched, read, listened, commented or shared using the Electronic Family Account. Insofar as mobile Devices are used, the location of the Device is passed on to Electronic Family in the context of the Service. Prior to installation of such apps on a mobile device, you are explicitly requested to allow your location data to be determined and used.
From third parties:
For example, if you or another visitor of an Electronic Family website or app uses social network functions that are integrated in the Service, Electronic Family may receive certain information from the relevant social network, such as Facebook, Twitter and Google+. Electronic Family may also receive information from partners who are involved with the Service. For example, Electronic Family uses services provided by other parties that help it to map and analyse the way in which the Content and websites are used. An example of this is Google Analytics. This tool enables Electronic Family to monitor websites (where do you click and how often). Other examples are partners who on your behalf handle payment for the Service. Examples are iDeal, PayPal or Adyen, which handle the payment transactions between you and the services/products provided by Electronic Family.
5. What is the reason why Electronic Family Processes your Personal Information?
Electronic Family Processes your Personal Data for the following purposes:
5.1 In order to provide the Service:
Example; data that is entered when registering for a ticket or using a service (such as name and date of birth) can be used to check whether you meet the set requirements (in regards to age). Specified contact details can be used to inform you about (changes to) the Service or service e-mails.
5.2 In order to process payments:
Certain data that are requested when registering or using it, may be required for issuing invoices and processing payment for a Service.
5.3 In order to build a profile
Electronic Family strives to ensure that the Service is as relevant as possible for you. To do this, Electronic Family can keep a profile based on your use of the Service to get an idea of your most likely interests. Electronic Family can do this for example, by keeping track of what Content you request or which purchases (such as tickets, refreshments, merchandise or travel package) you make. Another way in which Electronic Family builds a profile is by using your location data at events (after gaining explicit permission to do so) to see which artists, music and experiences appeal to you. Based on these interests, Electronic Family can change the Content, including adverts. As an example, Electronic Family can then show recommendations for similar Content that has certain artists or events.
Electronic Family can also use these profiles for campaigns run by online advertisers. Electronic Family is and will remain the owner of these profiles and will never make these profiles available to third parties. Electronic Family only shares the segments (tags) with the advertisers (e.g. ‘woman, age category 20 to 30 years), to ensure that the adverts match the interests.
5.4 In order to send personalized newsletters and promotions:
Electronic Family can also use contact information and other data that have been collected to send you newsletters and/or inform you by phone, SMS, push messages from apps or other suitable media, on products and services of our events. The content of these newsletters may be personalized according to your past orders and/or preferences. In case you do not wish to receive any more newsletters by e-mail, you can unsubscribe by using the link at the bottom of each mail or by sending an e-mail to email@example.com.
5.5 In order to improve the Service and to identify general trends:
Electronic Family uses your usage data to analyse in a general sense how the Service is used and which trends can be observed, in order to make more informed decisions about, for example, further development of the Service and the Content offering. It is also possible to track purely technical trends for that purpose, for example which types of Devices or browsers are used to retrieve the Content.
5.6 In order to prevent misuse:
Electronic Family also Processes your Personal Data and your use of the Service in order to prevent misuse of the Service and the Content, to prevent fraud (e.g. with credit card or other means of payment), and to protect the rights of others (including the right-holders to the Content).
5.7 In order to carry out market research:
Electronic Family can contact you and former users and visitors of the Service that have provided their contact details for the purposes of market research. Participation in such research is always on a voluntary basis. Electronic Family can, based on this research, send offers to you and others who participated in this research, provided that prior permission has been given for this.
5.8 In order to ensure compliance with laws and regulations:
Your Personal Data can be used to comply with laws and regulations that apply to Electronic Family, to deal with disputes and to have audits carried out.
5.9 Electronic Family can utilize profiling.
Which means collecting, analyzing and combining of (personal) data aiming to tag you in a specific (interest) category.
The importance of profiling is that we can gain interests which content you may be interested in and which products or services (including commercial products or services) would suit you. Profiling ensures that both the content and ads are more in line with your personal interests.
Profiling can impact your privacy. For example, if false (interest) categories are linked to you based on incorrect or outdated data. If you believe that this is the case, the GDPR provides you the right to have your data modified or removed. In this case, please contact Electronic Family. For more information on the Right of correction, postage and removal send an e-mail to firstname.lastname@example.org.
6. Why does Electronic Family Process your Personal Data?
The main reason why Electronic Family Processes your Personal Data is because this is necessary to provide its Service. For example, Electronic Family Processes your Personal Data so that it can grant you access to its websites, apps or events. It may also be the case that Electronic Family Processes your Personal Data because it is obliged to do so because of laws and regulations. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.
Another reason why Electronic Family Processes Personal Data is because either Electronic Family or a third party has a legitimate reason for doing this, such as a commercial interest. In that case, Electronic Family will always make a thorough assessment as to whether this interest is greater than your privacy interest.
Finally, Electronic Family can Process Personal Data on the basis of your permission. For example, Electronic Family asks for your permission before placing and reading tracking cookies or before sending you (electronic) commercial messages.
7. Who does Electronic Family share your Personal Data with?
With other Electronic Family entities and events:
With (other) suppliers of Electronic Family:
Electronic Family can share your Personal Data with the suppliers it works with to realise the Service (for example a mailing company, market research agency, event partners or the party that has been commissioned by Electronic Family for the technical realisation of a website and/or app). Where possible, Electronic Family places these third parties under the obligation to act in the capacity of data processor. This means that Electronic Family determines the purpose for which and the manner in which the personal data are to be Processed and the data processor is only allowed to handle your data according to the instructions and (security) standards of Electronic Family. These agreements determined by Electronic Family with each data processor are set out in a so-called processor agreement. If these third parties are outside the European Economic Area (EEA), Electronic Family has reached (additional) agreements with these parties. Electronic Family signs a model contract with these data processors that has been approved by the European Commission (also called standard contractual clauses). Where data are transferred to the United States, Electronic Family either agrees on the model contract or Electronic Family allows the transfer under the EU-US Privacy Shield.
With other Electronic Family partners:
In specific cases, in the context of the purposes described above, it is necessary to share Personal Data with third parties who use this Personal Data independently. In addition, Electronic Family can provide Personal Data for marketing purposes to other partners selected by Electronic Family. Electronic Family will first request separate permission from you to do this.
With the authorities and others:
In exceptional cases, Electronic Family may provide Personal Data to authorities or third parties, if Electronic Family is required to do so by law or by order of the court, or if there is reasonable reason to believe that this is necessary in order to prevent damage or misuse.
In case of merger or acquisition:
Electronic Family may transfer its enterprise as a whole or part of its assets to a third party. In that case your personal data shall also be transferred to that party. We shall inform you thereof timely in advance. In case you do not wish to use our Service anymore, you can request us to remove your data.
Electronic Family can also place tracking cookies, which are used by Electronic Family if you as a visitor navigate to third party websites where Electronic Family can place ads via an RTB and/or Programmatic network (see: 1 – Definitions). Additionally, Electronic Family uses third parties to analyse the use of its Content, websites, apps and the Service. These third parties also place cookies for Electronic Family on your Devices, which are used to map your use of the Service. For example, Google Analytics.
Cookies from third parties are placed on your Devices by third parties, and only these third parties have access to those cookies and the information collected by the cookie. Third parties that have permission to place cookies via the Service are, for example, advertising networks that place the adverts on the Electronic Family websites. Ad networks usually leave so-called “tracking cookies” on your devices. Tracking cookies enable advertisers to track your browsing habits so that they can display as many relevant ads as possible on the websites that you visit. Social networking services such as Facebook, Twitter and Google+ can also place cookies via the websites of Electronic Family. This is done via the buttons of these social networks that may appear on the websites of Electronic Family to promote (“Like”) or share (“tweet”) Content.
Below is an overview of (technical) partners on the websites and/or apps of Electronic Family:
Magnify (hosting & storage)
Viewsee (asset management for personal content publishing)
Qikker (functional for storing cookie preferences);
Google Tag manager (analytics pixel used to improve Electronic Family platform);
True SSL Certificates (website security)
Paylogic (ticket partner)
Mailcamp as mail provider
Hugo BV as Bot, mail- & survey provider
Google Analytics (analytics pixel used for research);
Google Tag Manager (tags used for re-targeting)
Facebook pixel (tracking pixel used for re-targeting within Facebook).
If you would like more information about the cookies that other parties place from the websites and/or apps of Electronic Family and the purposes for which and the manner in which these cookies are used, please read the Privacy policies of these parties on their websites and/and/or apps.
Browser applications can be set so that new cookies are no longer received the next time you use the Service. This differs from browser to browser; we recommend that you consult the help function of the browser if necessary. This should also explain how to delete cookies that have been previously placed.
Your current state:
|gdpr_cookie||electronicfamily.nl||Stores the user's cookie consent state for the current domain||1 year|
|_ga||Google Analytics||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||2 years|
|_gid||Google Analytics||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||1 day|
|_gat_UA-...||Google Tag Manager||Used by Google Tag Manager to control which Google Analytics property should track metrics.||End of session|
|_gat||Google Analytics||Used by Google Analytics to throttle request rate||End of session|
|Pastease.passive.chance.||Mopinion||Register chance to see an embedded feedback form, for improvement of the performance and user experience of our website||1 year|
|Pastease.passive.activated.||Mopinion||Register whether embedded feedback form has been activated||1 year|
|PHPSESSID||Mopinion||Stores your session for the Mopinion domain||End of session|
|BCSessionID||BlueConic||Unique identifier for the BlueConic profile.||1 year|
|AWSALB||alda.blueconic.net||Used for elastic load balancing by Amazon Web Services.||1 hour|
9. How long does Electronic Family store your Personal Data?
Electronic Family will keep your Personal Data for as long as necessary to get you the best service or in case of refund terms, warranty or recurring contact needed to keep you up to date. Electronic Family stores your data for at least as long as you use the Service and if your Account is inactive, for a period of 2 years thereafter. The reason for Electronic Family doing this is so that you can easily return to using the Service when re-activating. If you have been inactive for a long period (longer than 2 years), Electronic Family will delete your data.
An exception to this is if the law prescribes that Electronic Family must retain certain data for a longer period of time. For example, the Dutch General Act on Government Tax makes it mandatory to retain payment data for 7 years for the Tax Authorities.
10. How does Electronic Family protect your Personal Data?
Electronic Family at all times maintains a level of security in the Processing of Personal Information that, in view of the state of the art, is sufficient to prevent the loss, alteration, disclosure of or unauthorised access to Personal Data. If Electronic Family engages third parties, then Electronic Family imposes the same level of security on them. Electronic Family has a close relation to it’s data processors and made clear agreements in our Processing Agreements.
Questions about this security can be directed to email@example.com.
11. What are your rights?
People whose Personal Data are Processed have certain rights under the law. At all times, you can view the Personal Data Processed by Electronic Family and adjust if required. You may also object to receiving information or targeted offers from Electronic Family via e-mail, telephone, post and/or SMS; you are also entitled to apply to have your data deleted in accordance with the applicable regulations. Finally, we would like to point out the right to file a complaint with the Dutch Data Protection Authority.
Electronic Family tries to ensure that you can exercise these rights as much as possible yourself. For example, you can exercise your rights by viewing, correcting or deleting your data in your Account and/or use the unsubscribe link at the bottom of every e-mail. You can also exercise these rights by contacting us via the e-mail address firstname.lastname@example.org. Electronic Family will try to respond to your request within 4 weeks.
The most recent change to this document was on 27 November 2018.